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Technical Support

Toshiba Storage Device Division Technical Support trained personnel are available to answer your questions M-F 6:00 AM - 5:00 PM (PST).

Please note that you need to contact the Toshiba Computer Division for all questions related to Toshiba Laptop Computers, including hard drives, HD DVD drives and DVD-ROM drives that are installed in a Toshiba Laptop.

To contact the Toshiba Storage Device Division Technical Support group, use one of the following methods:

Submit your question using the form below
Call (510) 651-6798
Fax (510) 623-9893

Contact Toshiba SDD Technical Support
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*Model Number:
*First Name:	*Last Name:	*Email:	*Phone:

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While most systems provide sufficient power over the USB port for the Toshiba Portable External Hard Drive, a few manufacturers and some older systems limit this power. If you find that your Toshiba Portable External Hard Drive does not spin up, you may require a USB "Y" cable. This cable combines the power from two USB ports to provide ample power to your drive. Please contact ToshibaDirect for information on purchasing a "Y" cable.